Welcome to PAH Relay!  We know you have a choice of many relay providers. However, PAH Relay is truly different.  We focus on customer service and ensuring you enjoy the highest quality communications access available in the industry today. We take the time to greet you, and, unlike other service providers, we don't put privacy screens up every time you are on hold, because we offer friendly service.

If you are currently using PAH Relay as your VRS provider – thank you!  If you haven’t tried our service, we hope you will soon.  Let us show you what we mean when we say, PAH Relay is Personal, Accessible and Honest!

Click here to learn how to add PAH Relay to your Video Phone.

What is Video Relay Service?

For many deaf and hard-of-hearing people, English is a foreign language.  Most prefer to communicate in American Sign Language (ASL), their first language.  However, ASL is very unique in that it requires the skill of a highly trained interpreter to convey the true meaning of a conversation in two languages and do so simultaneously.   

Video relay service (VRS) replaces the outdated English-based TTY technology.  VRS enables a deaf person to talk in real time with their doctor, child’s teacher or to place a pizza order with very little effort.  The process is simple.  Using a free videophone, the deaf person calls an interpreter who greets them and asks for the phone number of the person they wish to call.   The interpreter then places the call to the hearing person’s mobile or landline telephone.  When the hearing person answers their phone, the interpreter will sign to the deaf caller while talking with the hearing caller.  The service is free, fast and confidential.