Job Description

Position: Video Relay Interpreter

Reports To: Call Center Manager

PAH Relay is committed to providing VRS in a way that values interpreters and the Deaf community. We are currently seeking experienced, self-driven Video Relay Interpreters, who are committed to providing outstanding customer service. Interpreters should be fluent in ASL and English and possess a high level of interpreting skills. Thorough knowledge and application of the RID Code of Professional Conduct is required.

Your essential duties will include:
Video Interpreting

• Demonstrate professional and ethical behavior at all times.
• Provide the highest level of commitment to outstanding customer service to all consumers.
• Work collaboratively with the company and other VI’s to meet our customer service expectations.
• Support a collaborative, supportive and positive work environment through active and creative participation.
• Possess a thorough knowledge of the Deaf community.
• Strictly follow all FCC regulations of VRS.
• Strictly follow all PAH Relay’s methods and procedures.
• Commit to an individualized professional development plan.
• Complete all documentation and reporting in a timely manner.
• Possess basic computer knowledge and skills.
• Thrive with minimal supervision.
• Provide local marketing support in the community.

Position Requirements

• National or State Certification at or above NAD IV or RID Interpreter Certifications;
• Three or more years of community and/or video relay interpreting experience is preferred;
• Strong organizational skills, with the ability to manage various tasks simultaneously;
• Excellent oral, and written communication ability;
• Polished presentation and interpersonal skills;
• Demonstrated success in managing relationships with internal and external customers, particularly in difficult or challenging situations.

Send Resume and cover letter to employment@pahrelay.com